Shipping policy
Shipping Policy
Last updated: July 7, 2026
Thank you for shopping with Mooièr Store. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–3 business days after payment has been received and confirmed.
Orders are not processed or shipped on weekends or public holidays.
During busy periods, order processing may take slightly longer.
Shipping Times
Estimated delivery times vary depending on your location.
Please note that shipping times are estimates only and are not guaranteed.
Unexpected delays may occur due to factors beyond our control, including customs inspections, weather conditions, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout and are displayed before you complete your purchase.
Customs, Import Duties & Taxes
For international orders, customers are solely responsible for any:
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Customs duties
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Import taxes
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VAT
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Clearance fees
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Brokerage fees
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Any other charges imposed by local customs or government authorities
Mooièr Store does not cover, reimburse, or refund any customs duties, import taxes, or additional shipping fees charged by your country's customs authorities or shipping carrier.
If customs charges are refused by the customer and the shipment is returned or abandoned, any resulting costs may be deducted from any eligible refund.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
Mooièr Store is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
If your shipment is delayed or appears to be lost, please contact the shipping carrier first using your tracking information. If you need further assistance, you can contact us at support@mooier-store.com, and we will do our best to help.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@mooier-store.com and include:
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Your order number
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Photos of the damaged packaging
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Photos of the damaged item(s)
We will review your claim and work with you to find an appropriate solution.
Returns
Customers have 14 days after receiving their order to request a return.
Return requests must first be submitted by email to:
If your return request is approved, we will provide you with the return address and instructions.
Customers are responsible for:
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All return shipping costs.
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Any customs duties, import taxes, brokerage fees, or other charges incurred when returning a package.
Mooièr Store does not provide prepaid return labels and does not reimburse return shipping expenses unless required by applicable law.
Items returned without prior authorization will not be accepted.
Contact Us
If you have any questions regarding shipping, please contact us by email: